Questions & Answers
Frequently Asked Questions
Everything you want to know before you call — answered honestly and without judgment.
Is the Indiana Addiction Hotline really free?
Yes, completely free. There is no charge for the call, and we will never ask for your insurance information or payment. Our service is funded to help Hoosiers connect with treatment at no cost.
Will my call be confidential?
Absolutely. Everything you share is strictly confidential. We do not record calls or share your information with third parties. Confidentiality is only broken if there is an immediate threat to your life or someone else's — a legal requirement in Indiana.
What treatment options are available in Indiana?
Indiana has over 500 licensed addiction treatment facilities including inpatient rehab centers, outpatient programs, medication-assisted treatment (MAT) clinics, detox centers, and sober living homes. We help match you with the right option based on your needs and insurance.
Does Indiana Medicaid cover addiction treatment?
Yes. Indiana Medicaid (Healthy Indiana Plan) covers a range of substance use disorder services including detox, inpatient rehab, outpatient counseling, and medication-assisted treatment. We can help verify your coverage when you call.
What is Indiana's Good Samaritan law?
Indiana's Good Samaritan law (IC 16-42-27-2) protects people who call 911 for an overdose from prosecution for drug possession. Both the caller and the overdose victim are protected. You should always call 911 in an overdose emergency.
Where can I get naloxone (Narcan) in Indiana?
Naloxone is available without a prescription at most Indiana pharmacies. Many county health departments and harm reduction programs provide it free. Indiana also has standing orders allowing pharmacists to dispense naloxone directly.
How do I know what level of care someone needs?
Our counselors use established screening questions to help assess the appropriate level of care — from outpatient counseling to residential treatment to medical detox. You do not need to know in advance; just call and we will help figure it out together.
Can I call for a family member who is struggling?
Yes. Many of our calls come from concerned family members. We can help you understand the situation, discuss intervention options, and find treatment resources for your loved one.
What should I do if someone is overdosing right now?
Call 911 immediately. If naloxone is available, administer it. Stay with the person and place them in the recovery position (on their side). Do not leave them alone. Indiana's Good Samaritan law protects you from drug possession charges when you call for help.
Are there free or low-cost rehab options in Indiana?
Yes. Indiana has state-funded treatment programs for people without insurance or with limited income. The Division of Mental Health and Addiction (DMHA) funds several free treatment slots. Call us and we can help identify what is available in your county.